FAQ
Frequently Asked Questions
Delivery & Shipping
Orders ship within 1–2 business days. Delivery takes 2–5 days within the UAE. During peak periods like Eid or holidays, delivery may take up to 7 days. You'll receive a tracking number via email.
Yes, we ship internationally.
- Pakistan & India: 2–3 working days with Cash on Delivery available.
- USA, UK, Canada, Australia, Bahrain, Oman & Qatar: 5–7 working days.
- UAE — AED 10
- Pakistan — AED 10
- India — AED 10
- Bahrain — AED 25
- Oman — AED 25
- Qatar — AED 30
- United States — AED 50
- United Kingdom — AED 40
- Canada — AED 50
- Australia — AED 55
Payment Methods
We accept:
- Credit/Debit Cards (Visa & Mastercard)
- Cash on Delivery (UAE, Pakistan & India)
- Bank Transfer on request
Yes. Your payments are securely processed through Shopify’s SSL encrypted checkout. Your card details are never stored on our website.
Contact us within 2 hours of placing your order if you need changes. After that, your order may already be packed and dispatched.
Product Quality & Care
Yes. All brushes are 100% vegan and cruelty-free with premium synthetic bristles that perform like natural hair.
With proper care, your brushes can last 5–10 years. They are designed as a long-term beauty investment.
Use lukewarm water with gentle soap or baby shampoo. Rinse thoroughly and lay flat to dry. Weekly cleaning is recommended for daily-use brushes.
Yes. The synthetic fibers are hypoallergenic and gentle on sensitive skin.
Returns & Refunds
If your order arrives damaged or significantly delayed, contact us with photos/details and we’ll replace or refund your order immediately.
Reach out to us directly via Instagram DM. We genuinely want you to love your experience and we’ll work with you to make it right.
Brand & Philosophy
We believe beauty should never come at the cost of animals. Vegan bristles provide high performance while staying ethical.
Ayzelle was founded by Fazla, founder of Girliestuffs UAE, after over 10 years in the beauty industry and community.