Damaged or Broken Items
If your item arrives damaged or broken, we take full responsibility and will offer a replacement or refund. Please contact us by WhatsApp or email so we can help.
The AED 20 change-of-mind return collection charge does not apply to damaged or broken items.
UAE Returns
For standard orders delivered within the UAE, you can request a return by contacting us on WhatsApp or by email within 14 days of delivery.
To qualify for a change-of-mind return, the brush set must be unopened and unused.
Ayzelle will arrange the return collection. An AED 20 collection charge will be deducted from your refund.
For orders paid by Cash on Delivery, we will contact you to agree on the refund method.
Other Standard Orders
For standard orders delivered outside the UAE, you may request a refund within 14 days of receipt if the product is unused. Please contact us by WhatsApp or email to discuss the return arrangements.